![]() ![]() Yes you may have a large demand on your system but hey, you are getting paid by us and you should use some of that money to improve the delivery of your product, because if this was my work and the performance was this bad, by now I would be looking for work. You should take this on board, increase the number of software servers and your infrastructure designs to make the experience better for your customer base so we have more customer satisfaction and enjoy our Adobe 'experience'.ĭon't treat us like people who know nothing about the back end as many users like myself are IT staff themselves and understand this stuff. ![]() You make millions of $$ from subscribers all around the world and EVERYONE is complaining about download times, it is a COMMON THEME. In the whole scheme of things, Adobe needs to look at 2 things (1) we PAY for this service (2) the delivery is NOT good enough. Also being in Australia we sometimes download at around 11pm at night (and all through the night as is required to get your downloads finished) when other parts of the world are offline. I have never had a 'fast' (or for that fact, 'reasonable' download ) from Adobe in the 3 years I have owned it. Adobe's infrastructure must be some of the worst in terms of design and load-sharing. This is stock standard response from any support person.
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